Frequently Asked Questions
Everything you need to know about shopping with Brandy Melville USA.
What is your shipping policy for domestic orders?
We offer standard shipping across the United States. Orders are typically processed within 2-3 business days, and delivery times vary based on your location. You will receive a tracking number via email once your order has shipped.
What is your return and exchange policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of the purchase date. Please note that certain items like intimates and jewelry are final sale for hygiene reasons.
Do you offer 'One Size' clothing for all items?
Many of our popular styles are designed in a 'One Size' fit, which typically corresponds to a size Small or Medium. Detailed measurements are provided on each product page to help you determine the best fit.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations. Please double-check your shipping address and items before completing your purchase.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal and Apple Pay for a secure and seamless checkout experience.
How do I care for my Brandy Melville garments?
To maintain the quality of your items, we recommend machine washing in cold water with similar colors and hanging them to dry. Specific care instructions can be found on the inner label of each garment.